Refund and Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, please contact us. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Regular priced, in stock merchandise purchased from Josephs is accepted for return within 30 days of the date of purchase. Items must be in unused saleable condition. Special order and sale merchandise is not returnable. No refunds will be done without a receipt.

*Unused saleable condition is determined by Josephs Jewelers.

Non-returnable items:

  • Gift certificates
  • Used condition merchandise
  • Purchases past 30 day return policy
  • Special orders
  • Sale Items

To complete your return, we require a receipt or proof of purchase.


Once your return is received and inspected, we can process your return. All returns are refunded via the original purchase method. If the original purchase method is not available a store credit will be issued. Cash purchases will be refunded by check on the 1st, 10th, or 20th of the month.


Website Returns Are Processed:

  • Monday-Saturday 8am-5pm
  • Orders placed Saturday evenings and Sundays will be processed on the next business day.

To Return A Website Order:

  • email**
  • a call tag will be issued for your return via the email on file.
  • Once the return has been received by Josephs, a credit will be issued via your original form of payment.

*Unused saleable condition is determined by Josephs Jewelers.

*For additional information regarding website returns please email or call our West Des Moines store at 515-440-2991.


We replace items if they are defective or damaged. If you need to exchange it for the same item, visit us instore or send us an email at


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you or a one-time-use promo code will be emailed to you to use on our website.

If the item was gifted after purchase or the gift giver had the order shipped to themselves to give to you later, a store credit will be given or a one-time-use promo code will be emailed to you to use on our website.


Contact us at or 515-440-2991 for questions related to refunds and returns.

Back to top