Warranty Information

A warranty helps provide a piece of mind, so you can truly cherish your jewelry for a lifetime.

  • 3 Year Warranty
    • JOSEPHS 3 YEAR WARRANTY

      WHAT’S COVERED

      All inspections, cleanings, repairs and services to the jewelry valued $2,500 and above. Covered Repairs and Services include the parts and labor necessary to fix problems which occur during normal usage of the jewelry, consistent with the conditions for which it was designed, and all costs covered under the original manufacturer’s warranty. This warranty does not require a 6 month check in to remain valid, but 3-6 months inspection is strongly recommended, as excessive wear and tear is not covered. This warranty covers:

      • Shortening of diamond bracelets
      • Bridal purchases
      • Items over $2,500
      • Resizing rings once per year
      • The replacement of missing accent diamonds and gemstones
      • Prong work
      • Tightening loose stones
      • Restringing of pearls
      • Clasp replacement
      • Repairing broken chains
      • Repairing worn or broken prongs, including channels
      • Repairing broken earring posts or similar repairs

      WHAT’S NOT COVERED

      Jewelry that has been damaged as a result of excessive or abusive treatment, or has been repaired by a store other than Josephs Jewelers is not covered by this 3 year warranty. This plan also does not cover loss or theft of the jewelry, damage resulting to the jewelry from loss, theft or Act of God, or any consequential damages or loss of use resulting from the broken or damaged jewelry, or from any delay in our repairing the jewelry.

    • JOSEPHS LIFETIME POLISH PROGRAM

      For bridal purchases or pieces over $2,500. Once a year for 25 years of ownership, Josephs will polish and rhodium (if applicable) at no charge. Please be advised excessive polish can accelerate the wear on a ring as polishing requires buffing to the level of the scratches.

    • MANUFACTURING DEFECTS

      Josephs and their vendors stand behind the craftsmanship and casting of their jewelry. Items carry a lifetime warranty against any defects as a result of the manufacturing process.

  • Repair Warranty
    • JOSEPHS REPAIR WARRANTY

      Like-new* repairs

      Like-New Repairs* have a 2 year warranty. This includes:

      • Replacing missing accent diamonds and gemstones
      • Prong work
      • Tightening loose stones
      • Replacing clasp
      • Repairing broken chains
      • Repairing worn or broken prongs, including channels
      • Repairing broken earring posts or similar repairs
      • Ring re-sizing will be eligible for a one time no charge resize

      Excessive wear will void the repair warranty.

      non like-new* repairs

      If jewelry is not brought back to like-new* status, limited warranty may apply for a period of 1 year. Unless otherwise noted as no guarantee. This includes:

      • Prongs breaking unless noted as no guarantee
      • Cracks forming at sizing areas or soldered breaks, unless noted as no guarantee
      • Loose stones unless noted as no guarantee
      • Missing accent stone replacement unless noted as no guarantee
      • Clasps and soldered jump rings
      • Broken chain unless noted as no guarantee
      • Tightening of Omega, friction and leverbacks.
      • Screwback earrings cannot be guaranteed unless it is a new threaded post
      • Restringing of pearls for a 6 month period

      Excessive wear will void the repair warranty.

      *Like-new quality is completing all required repairs, refurbishing or replacing as determined by Josephs Jewelers. Due to the age and condition of some items, a warranty will not be available. 

    • WATCH REPAIRS

      Watch parts are subject to availability. We will replace broken parts with original manufacture parts or if unavailable, parts manufactured by some of the worlds largest watch part producers. We will guarantee our work for 1 year on the part that has been replaced. Sometimes other parts break later and these potential breaks are not able to be determined until the issue arises. We cannot guarantee the parts we have not replaced.

    • ROLEX REPAIRS

      Rolex repairs come with a 2 year warranty on the gaskets and internal movement of the watch. Items not included in warranty are the crown, push buttons, case, case frames, case backs, bezels, bezel inserts, dials, hands, bracelet parts, and watch crystal.